Terms of Service

Last Updated: 08 May 2026

Welcome to AcumenSites! By accessing or using our services, products, or tools, you acknowledge and agree to be bound by these terms of service ('Terms' or 'Agreement'). If you do not agree, you may not use our services, products, or tools. Please read these Terms carefully before purchasing, subscribing to, or using our services, products, or tools.

1. Introduction
   1. For the purposes of this Agreement, Acumen Technologies (SMC-PVT.) Limited, operating under the brand name AcumenSites, shall hereinafter be referred to as 'we,' 'us,' 'our,' or 'Company'.
   2. Our registered office and principal place of business is located at House No. 315/28, Opp. Usmania Mosque, Nishat Colony, Jail Road, Bahawalpur, Punjab, Pakistan.
   3. By purchasing, subscribing to, accessing, or using our services, products, or tools made available to you by us, you (hereinafter referred to as the "User" and may also be referred to as “User” or “client”) acknowledge and agree to be bound by these Terms.
   4. The Company and the User shall each be referred to as a ‘Party’ and collectively as the ‘Parties’.
2. Overview
   1. AcumenSites provides website solutions, business websites, business email services, business tools, and related services under its Website-as-a-Service (WaaS) plans and Business Suite packages, or as standalone solutions.
   2. These Terms govern your use of our services, products, or tools.
   3. By purchasing, subscribing to, accessing, or using our services, products, or tools, you acknowledge and agree to be bound by these Terms.
3. Applicability

   By purchasing services, products, or tools from us, you engage in our “Service” and agree to be bound by these Terms, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

   • Privacy Policy
   • Terms and Conditions
   • Refund and Cancellation Policy
   • TAT Policy
   • Development Credits Policy
     For the avoidance of doubt, any services, deliverables, modifications, add-ons, ownership rights, usage, redemption, expiration, limitations, and other matters relating to Development Credits shall be additionally governed by the Development Credits Policy, which forms an integral part of these Terms.
4. Eligibility and Registration
   1. You must be at least 18 years old to purchase, subscribe to, access, or use our platform, services, products, or tools.
   2. You are responsible for providing accurate registration details and maintaining the security of your account.
5. Services

   AcumenSites offers the following services under its Website-as-a-Service (WaaS) plans and Business Suite packages, or as standalone solutions:

   1. Website design and development.
   2. Managed web hosting and security.
   3. Ongoing website updates and maintenance.
   4. Business email services setup and customization.
   5. Business tools setup and customization.
   6. Business process automation services.
   7. Technical support based on your plan and package.
   8. Basic training to use our services, products, or tools as specified in your WaaS plan or included with your Business Suite package, subject to training slot availability and applicable terms.
   9. Additional services as specified in your WaaS plan or included with your Business Suite package, subject to availability and applicable terms.
6. Plans, Packages, and Payments
   1. Our Business Suite packages are offered on a one-time full payment or a multiple partial-payment basis as per the project’s agreement payment terms.
   2. Our WaaS plans are offered on a monthly, quarterly, biannual, or annual service plan basis.
   3. All payments are processed in advance and are non-refundable unless explicitly stated in our Refund and Cancellation Policy.
   4. On a WaaS plan, automatic renewals apply unless you cancel five (5) days before your next billing period.
   5. All WaaS plans are billed on a calendar-month basis and are not prorated. The Client acknowledges and agrees that any activation, continuation, or availability of services for any period within a calendar month, including partial periods, shall constitute a full billing period and shall be charged at the full applicable plan price for that month.
   6. Failure to make timely payments may, at the Company's sole discretion, result in suspension or termination of services, plans, products, or tools.
   7. All payments against any invoice shall be deemed unpaid until receipt has been verified and confirmed by the Company. 
   8. The Company reserves the right, at its sole discretion, to modify, revise, increase, decrease, introduce, or discontinue the pricing, fees, charges, features, inclusions, limitations, specifications, or availability of any service, plan, package, product, tool, add-on, Development Credits offering, or related offering at any time. Such changes shall not affect any fully paid Business Suite project or any active WaaS billing period already paid for, unless otherwise required by law or expressly agreed in writing. Continued use, renewal, purchase, or subscription following such changes shall constitute acceptance of the revised pricing and terms.
   9. Development Credits may be purchased and redeemed in accordance with the Development Credits Policy. Any services, deliverables, add-ons, modifications, or other work requested through Development Credits shall be subject to the terms, conditions, limitations, and ownership provisions outlined in that policy.
7. Terms of Use

   You are strictly prohibited from using our products, services, tools, or platform:

   1. for any unlawful purpose;
   2. to solicit others to perform or participate in any unlawful acts;
   3. to violate any international, federal, provincial or state laws, regulations and rules;
   4. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
   5. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
   6. to submit false or misleading information;
   7. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service(s) or interfere with or circumvent the security features of our service(s), any related website, other websites, or the internet;
   8. to upload copyrighted materials without ownership or explicit permission from the rightful owner;
   9. to collect or track the personal information of others (other than order fulfilment) or spam, phish, pharm, pretext, spider, crawl, or scrape; or
   10. for any obscene, immoral, or fraudulent activities.
8. Termination and Failed Payments
   1. We may change or terminate your access to our products, services and platform, or any WaaS plan, agreement, or account with us, with or without notice, at any time, without liability to you, any other User or any third party.
   2. We reserve the right to terminate your access if, without limitation, you have:
      • provided us with false or misleading registration information;
      • interfered with other Users or the administration of our services or websites;
      • upon a request by law enforcement or other governmental authorities;
      • otherwise violated these Terms;
      • failure to make payments; or
      • any misuse of our products, services, tools, or platform.
   3. If the client does not make the agreed payment within the stipulated time, the Company reserves the right to terminate or withhold any product(s), service(s), tool(s), etc., for which payment was due or associated.
   4. Upon termination of your WaaS plan, your website and any associated services with your plan may be suspended, deactivated, or otherwise made inaccessible immediately. Upon such termination, your content and data may be permanently made inaccessible as per the terms set forth by AcumenSites.
   5. WaaS plans can be reinstated. Such reinstatement may be subject to a reinstatement fee of up to fifty percent (50%) of the total initial plan price, defined as the Plan Setup Fee plus the Plan Fee of the WaaS plan subscription (before any applicable discounts). The deadline for such post-termination renewal, including payment of all outstanding amounts and the reinstatement fee, shall be the end of the calendar month in which the original invoice relating to the failed payment or nonpayment was generated. Once the deadline has passed, the terminated WaaS plan can't be reinstated.
9. Cancellations
   1. Business Suite projects, once started, can’t be canceled. If cancellation is requested by the client, they may be required to pay a cancellation fee as per the Business Suite project agreement cancellation terms.
   2. You may cancel your WaaS plan within the time period specified in Section 6(d) by contacting our support.
   3. Upon cancellation or termination of your WaaS plan, your website and any associated services with your plan may be suspended, deactivated, or otherwise made inaccessible at the end of the applicable billing period. Before such deactivation, you may request a transfer or export of your content and data, subject to technical feasibility, applicable fees, and any other terms set forth by AcumenSites.
   4. The Client is solely responsible for ensuring timely payment and renewal of any third-party services, products, subscriptions, domains, hosting, software licenses, email services, or platforms used in connection with their business.
   5. AcumenSites shall not be liable for suspension, expiration, interruption, loss of service, loss of data, or loss of a domain name resulting from the Client's failure to make timely payments.
10. User Responsibilities

    By purchasing or subscribing to our services, products, or tools, the User agrees to fulfill the following responsibilities to ensure the proper execution and delivery of our services:

    1. Provide Necessary Content and Information
       • You must provide all required brand content, including logos, images, text, and other materials necessary for the development of your website or services, within five (5) days of service commencement unless otherwise specified.
       • You must submit accurate and complete information about your business, products, or services to facilitate proper implementation.
    2. Timely Cooperation and Communication
       • You are responsible for responding to requests, approvals, and queries from our team in a timely manner.
       • Delays caused by your lack of communication may affect our delivery timelines.
    3. Compliance with Guidelines and Policies
       • You must ensure that any content you provide does not violate copyright, trademark, or other intellectual property rights.
       • All submitted materials must comply with our Terms of Use section (Section 7) and legal requirements.
    4. Account Security and Access Credentials
       • You are responsible for maintaining the confidentiality of your account credentials and ensuring that authorized personnel manage your account.
       • Any unauthorized use or security breach must be reported to us immediately.
    5. Content Ownership and Licensing
       • You confirm that you have the legal rights, ownership, or appropriate licensing for all content submitted to us for use on your website or within associated services.
       • You grant us a limited license to use your content for the purpose of providing the agreed-upon services.
    6. Approval and Revisions
       • You must review and provide feedback on deliverables or drafts within two (2) business days of receiving them. Failure to respond may result in automatic approval or delays.
       • Any revision requests beyond the agreed scope may incur additional charges.
    7. Training Session Availability
       • Users must book any included training sessions within thirty (30) days of service activation, project commencement, or as otherwise specified, subject to training slots availability.
    8. Reporting Issues and Disputes
       • Any technical issues, billing disputes, or service concerns must be reported within fourteen (14) days of occurrence to be considered valid for resolution.
    9. Payments and Billing Compliance
       • You are responsible for making timely payments as per your selected plan, purchase agreement, or service agreement.
       • Failure to make payments may result in service suspension or termination.
       • Any outstanding payments must be cleared by the due date to avoid service suspension.
    10. Adherence to Service Scope
        • You acknowledge that our services are limited to the scope defined in your selected plan, purchase agreement, or service agreement.
        • Any additional requests beyond the agreed scope may require a separate agreement or additional charges.

    By complying with these responsibilities, you help ensure the smooth execution and timely delivery of our services. Non-compliance may result in delays, additional fees, or service termination as per our Terms.

11. Ownership and Intellectual Property
    1. AcumenSites Intellectual Property
       
       • Unless expressly stated otherwise in a separate written agreement, AcumenSites retains all right, title, and interest in and to its proprietary templates, frameworks, methodologies, software, systems, processes, tools, designs, code libraries, know-how, trade secrets, trademarks, service marks, branding, and other intellectual property used in the provision of its services, whether existing before, during, or after the delivery of any service.
    2. User Content
       
       • The User retains ownership of all content provided to AcumenSites, including but not limited to text, images, videos, logos, trademarks, documents, and other materials supplied by the User. The User grants AcumenSites a limited, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing the agreed-upon services.
    3. Ownership Under the Business Suite Model
       
       • Subject to full payment of all applicable fees and charges, including any outstanding invoices, Development Credits purchases, add-ons, change requests, and applicable third-party procurement charges. The User shall own the final website deliverables, business email accounts, business tool configurations, and other project-specific assets expressly included within the purchased Business Suite package, acquired through Development Credits, or otherwise purchased from AcumenSites and delivered to the User.
       • For the avoidance of doubt, ownership of such deliverables does not include ownership of AcumenSites' proprietary templates, frameworks, methodologies, software, systems, code libraries, or other intellectual property unless expressly transferred to the User through a separate written agreement.
       • Ownership of any deliverables, assets, or services acquired through Development Credits shall remain subject to the applicable Development Credits Policy.
    4. Ownership Under the WaaS Model
       
       • Under the Website-as-a-Service (WaaS) model, AcumenSites retains ownership of all websites, designs, templates, software, systems, and related assets provided as part of the service. The User is granted a limited, non-transferable, non-exclusive right to access and use such services for the duration of the applicable WaaS plan and in accordance with these Terms.
       • Any modifications, enhancements, customizations, updates, additional features, deliverables, or other work performed by AcumenSites under the WaaS model, whether included within the plan, purchased separately, acquired through Development Credits, or otherwise provided, shall remain the sole property of AcumenSites unless expressly transferred to the User through a separate written agreement.
       • The purchase, redemption, and use of Development Credits under the WaaS model shall remain subject to the applicable Development Credits Policy.
    5. Cancellation and Transfer Rights
       
       • Upon cancellation of a WaaS plan, the User may request an export of their content and data, subject to technical feasibility and any applicable fees. Website functionality, proprietary systems, custom integrations, software, designs, or other AcumenSites-owned assets may not be transferable.
       • For Business Suite projects, ownership of deliverables transferred under Section 11(c) shall remain with the User following project completion and final payment, subject to any third-party licenses, subscriptions, software licenses, hosting services, domain registrations, or other third-party services that may be governed by their respective terms and conditions.
    6. Third-Party Services and Licenses
       
       • Certain services, software, plugins, themes, applications, integrations, domains, email services, hosting services, or other third-party products may be subject to separate licenses, subscriptions, terms, conditions, or renewal requirements imposed by their respective providers. Ownership or use of such third-party products shall remain subject to the applicable third-party terms, and AcumenSites makes no representation that ownership of any third-party product is transferable to the User.
       • Any domain name purchased, registered, renewed, or managed by AcumenSites on behalf of a User shall remain the property of the User provided all applicable fees have been paid in full, and the domain was acquired on behalf of the User. AcumenSites may act as the administrative or technical contact for management purposes, but shall not claim ownership of the domain unless otherwise agreed in writing
    7. Reservation of Rights
       
       • Any rights not expressly granted to the User under these Terms or a separate written agreement are reserved by AcumenSites.
12. Marketing and Publicity

    By using our services, you grant us a non-exclusive, royalty-free, worldwide license to use your company/business name, logo, and brand assets in marketing materials, including but not limited to our website, client showcases, and promotional campaigns. If you wish to opt out, please contact us at info@acumensites.com.

13. Indemnity and Limitation of Liability
    1. You agree to indemnify us, defend and hold us harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
    2. Neither we nor any third party provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered through our services, products, or tools for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    3. Your use of our services, products, or tools is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any service, product, or tool made available to you by us meets your specific requirements.
    4. To the extent permitted by law, we also disclaim all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
    5. We reserve the right to not process or cancel an order that you place on our website or with us through other means. This is usually for the following reasons:
       • We no longer hold stock of the services, products, or tools that you ordered from us.
       • We are unable to deliver services, products, or tools to you due no communication from you.
       • You have not timely provided us with the required content as specified in the User Responsibilities section.
       • The services, products, or tools that you have ordered are no longer available due to any reason.
       • Any reason outside of our control.
    6. Our maximum liability in any dispute is limited to the total amount paid for the disputed service, product, or tool OR anything else explicitly stated in our Refund and Cancellation Policy.
14. Privacy and Data Protection
    1. Our Privacy Policy governs how we collect, use, and protect your data.
    2. We take security seriously but cannot guarantee complete protection against cyber threats.
15. Force Majeure
    1. Neither the Company nor the User shall be liable for any delay or failure to perform its obligations under these Terms if such failure or delay is directly caused by circumstances beyond its reasonable control, including but not limited to acts of God, wars, riots, strikes, accidents, explosions, fires, shortages of labor or materials, labor disputes, government restrictions, equipment failures, acts of terrorism, epidemics, pandemics, cyber-attacks, regulatory changes, or any other unforeseen circumstances beyond the reasonable control of the affected Party (each, a “Force Majeure Event“).
    2. If a Party is affected by a Force Majeure Event, it shall:
       • Promptly notify the other Party in writing upon the occurrence of a Force Majeure Event.
       • Take all reasonable steps to mitigate its impact and resume performance as soon as practicable.
    3. If a Force Majeure Event continues uninterrupted for thirty (30) consecutive days, the non-affected Party may terminate these Terms by providing fourteen (14) days’ written notice to the affected Party.
16. Modifications to these Terms

    Originally effective as of March 25, 2025, these Terms will remain in effect unless modified. Any future changes will take effect immediately upon being posted on this page. We reserve the right to update these Terms at any time without any notice. Users are encouraged to review these Terms periodically, as continued use of our services after updates implies acceptance of the revised Terms.

17. Arbitration

    The Parties shall attempt in good faith to resolve any controversy or claim through senior level of management. If they are unable to do so within one (1) month, and regardless of the cause of action alleged, any dispute which is not resolved shall be referred to arbitration by a sole arbitrator appointed by mutual agreement of the Parties under the Pakistan Arbitration Act, 1940 as amended and failing such mutual agreement the arbitrator shall be appointed by the Court. Thereafter, the arbitral award shall be binding on the Parties. Each Party shall bear its own attorney’s fees and costs related to the arbitration. The arbitration shall take place in Bahawalpur, Pakistan, and the language of the proceedings shall be English or Urdu.

18. Relationship Between The Parties
    1. The relationship between the Parties is one of independent entities and nothing contained in these Terms shall be construed as constituting or establishing joint venture or relationship of principal and agent between the Parties.
    2. The Parties will have no authority to make statements, representations or commitments of any kind or take any other action binding the other Parties, except as specifically provided in these Terms.
19. Entire Understanding

    These Terms constitute the entire understanding between the Parties and supersedes all prior communications, proposals, understandings, and agreements, whether written or oral, related to the subject matter herein.

20. Governing Law and Disputes
    1. These Terms are governed by the laws of the Islamic Republic of Pakistan.
    2. Subject to the arbitration provisions above, in relation to any legal action or proceedings arising out of or in connection with these Terms, each Party irrevocably submits to the civil jurisdiction of the competent courts of law at Bahawalpur, Pakistan.
21. Severability

    If a court of competent jurisdiction declares any provision in these Terms invalid or unenforceable, such invalidity or unenforceability shall have no effect on the remainder of the Terms which shall remain in full force and the invalid provision will subsequently be declared to be severed from these Terms. If such invalidity or unlawfulness becomes known or apparent to either Party, then both Parties agree to negotiate promptly in good faith in an attempt to make appropriate changes and adjustments to achieve as closely as possible, consistent with applicable law, the intent and spirit of such invalid or unlawful provision.

22. Assignments and Transfers

    The Parties acknowledge that they may be consolidated or amalgamated with, merged with or into, or acquired. Only in the event of such consolidation, amalgamation, merger or acquisition, the Parties shall be entitled to assign, novate, delegate, sub-contract, outsource, transfer, charge or otherwise dispose of all or any of its rights and responsibilities under these Terms to the resulting entity or acquiring institution at any time without the prior consent of Parties.

For any questions regarding these Terms of Service, please contact us at info@acumensites.com.