Privacy Policy

Last Updated: 21 Apr. 2025

Welcome to AcumenSites! By visiting our website (https://acumensites.com/) and/or using our services, you acknowledge and agree to be bound by this privacy policy (“Privacy Policy”). If you do not agree, you may not use our website, services, products, or tools.

1. Introduction
   1. This website, https://acumensites.com/ (hereinafter and throughout this website referred to as “Website” and “Site”), is owned and operated by Acumen Technologies (SMC-PVT.) Limited (hereinafter referred to as “we,” “us,” “our,” or “Company”).
   2. This Privacy Policy applies to the collection and processing of personal data (“Personal Data”) by us in connection with our website. This Privacy Policy will help you understand how we collect and use your Personal Data and what we do with it.
   3. By accessing and using this Website, including all information, tools, products, and services available herein, and/or purchasing services, tools or products from us you (the "User") agree to us handling your Personal Data in accordance with this Privacy Policy.
   4. The Company and the User shall each be referred to as a ‘Party’ and collectively as the ‘Parties’.
2. Personal Data That We Collect
   1. Personal Data includes any information about an individual from which that person can be identified. It does not include Personal Data where the identity has been removed (anonymous data, e.g., your IP Address).
   2. Information you may provide us through the website includes:
      • Contact data, such as your first and last name, email address, billing address, and phone number.
      • Profile data, such as the username and password that you may set to establish an online account with us.
      • Communications that we exchange with you, including when you contact us with questions or feedback, through the website, email, or social media (such as Facebook, Instagram, and WhatsApp).
      • Transactional data, such as information relating to or needed to complete your orders placed through our website, including order numbers and transaction history.
3. Cookies
   1. Cookies are small files containing data, including an anonymous unique identifier, that are sent to your browser and stored on your device. We use cookies to enhance user experience and gather analytical data. You may configure your browser to refuse cookies or notify you when a cookie is being sent. However, disabling cookies may limit certain functionalities of the Site.
   2. Cookie Usage:
      • When visiting our login page, a temporary cookie is set to determine if your browser accepts cookies. This cookie does not contain personal data and is discarded when you close your browser.
      • Upon logging in, several cookies are set to save your login credentials and display preferences.
4. Embedded Content from Other Websites
   1. Articles on this Site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites functions the same way as if you had visited those external websites.
   2. These websites may:
      • Collect your data.
      • Use cookies.
      • Embed third-party tracking.
      • Monitor your interactions with embedded content, including tracking if you are logged into that external website.
5. How We Use Your Personal Data

   We use your Personal Data for the following purposes:

   • Provide you with the required services and/or products that you order from our Website.
   • Respond to your questions or requests.
   • Improve our operations.
   • Prevent, detect, and manage risk against fraud and illegal activities.
   • Comply with our financial regulatory and other legal obligations.
   • Target advertisements, newsletters, and service updates.
   • Improve content and website layout.
   • Resolve disputes that may arise.
6. Who Do We Share Your Personal Data With?
   1. To enable us to provide our services to you on our Website, we may share your information with trusted third parties. Such third parties include financial institutions, payment processors, verification services, and any third parties that you have directly authorized to receive your Personal Data.
   2. We share Personal Data with third-party business partners when this is necessary to provide our products and/or services. Examples of third-party business partners to whom we may disclose Personal Data for this purpose are domain registrars, service providers, etc.
7. How We Protect Your Personal Data
   1. We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We implement access control measures (physical and virtual), security protocols, policies, and standards to ensure that our security infrastructures comply with reasonable industry standards. We ensure the maintenance of organizational, technical, and administrative measures designed to protect Personal Data within our organization against unauthorized access, destruction, loss, alteration, or misuse.
   2. We have also put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. How Long Do We Store Your Information?
   1. We will only retain your Personal Data for as long as necessary to fulfill the purposes we collected it for. This includes, for example, the purposes of satisfying any legal, regulatory, accounting, or reporting requirements, carrying out legal work, or establishing or defending legal claims.
   2. We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal and statutory obligations, or verify your information with a financial institution.
9. Caching

   This Site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this Site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the Site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.

10. Analytics
    1. We use third-party analytics tools to track and analyze user interactions with our Website, services, and products. These tools help us improve our offerings, enhance user experience, and optimize performance.
    2. Analytics tools may collect information such as:
       • Your IP address.
       • Browser type and version.
       • Device information (e.g., operating system, screen resolution).
       • Pages visited and time spent on our Website.
       • Referral sources (how you landed on our Website).
       • Clicks, scrolls, and other interaction data.
    3. We may use third-party analytics providers such as Google Analytics, Meta Pixel, Microsoft Clarity, or similar services. These providers may use cookies, tracking pixels, or other technologies to collect and process data in accordance with their respective privacy policies.
    4. We retain analytics data for a limited period necessary for analysis and improvement. Data retention policies of third-party analytics providers apply as per their respective terms.
11. Force Majeure
    1. Neither the Company nor the User shall be liable for any delay or failure to perform its obligations under this Privacy Policy if such failure or delay is directly caused by circumstances beyond its reasonable control, including but not limited to acts of God, wars, riots, strikes, accidents, explosions, fires, shortages of labor or materials, labor disputes, government restrictions, equipment failures, acts of terrorism, epidemics, pandemics, cyber-attacks, regulatory changes, or any other unforeseen circumstances beyond the reasonable control of the affected Party (each, a “Force Majeure Event“).
    2. If a Party is affected by a Force Majeure Event, it shall:
       • Promptly notify the other Party in writing upon the occurrence of a Force Majeure Event.
       • Take all reasonable steps to mitigate its impact and resume performance as soon as practicable.
    3. If a Force Majeure Event continues uninterrupted for thirty (30) consecutive days, the non-affected Party may terminate this Privacy Policy by providing fourteen (14) days’ written notice to the affected Party.
12. Modifications to this Privacy Policy

    This Privacy Policy is effective as of March 25, 2025, and will remain in effect unless modified. Any future changes will take effect immediately upon being posted on this page. We reserve the right to update this Privacy Policy at any time without any notice. Users are encouraged to review this Privacy Policy periodically, as continued use of our Website, tools, platform, products, or services after updates implies acceptance of the revised Privacy Policy.

13. Arbitration

    The Parties shall attempt in good faith to resolve any controversy or claim through senior level of management. If they are unable to do so within one (1) month, and regardless of the cause of action alleged, any dispute which is not resolved shall be referred to arbitration by a sole arbitrator appointed by mutual agreement of the Parties under the Pakistan Arbitration Act, 1940 as amended and failing such mutual agreement the arbitrator shall be appointed by the Court. Thereafter, the arbitral award shall be binding on the Parties. Each Party shall bear its own attorney’s fees and costs related to the arbitration. The arbitration shall take place in Bahawalpur, Pakistan, and the language of the proceedings shall be English or Urdu.

For any questions regarding this Privacy Policy, please contact us at info@acumensites.com.